FAQs
Frequently Asked Questions:
AUDIO:
Q: My download is not complete, what can I do?
A: For a file to get from our server onto your hard disk, it has to pass many connections on the internet. If one of those connections has a problem, you might experience a broken download. You can simply try downloading again at a later time, often it will work then. The best solution is to use a download manager. There are many available. A free one that also has no Adware or Spyware is "Free Download Manager". You can download a free copy at http://www.freedownloadmanager.org/
Q: Can you remove an instrument (guitar, drums etc) so that I can play the instrument myself along with the rest of the backing track ?
A: We now offer Audio Multi Tracks, with each instrument on a separate channel - using our Multi Tracker software, you can remove instruments you want to play yourself. More information here.
Q: The demos don't work.
A: The demo player is a Flash player - please make sure you have the latest version of Flash player installed.
MULTI TRACK AUDIO FORMAT:
Q: How do I open MTF files?
A: Please download our free Multi Tracker software, click File menu and "Load multifile". For more details see our video tutorials.
Q: How do I load my Multi Track into the iPad App?
A: You can load Multi Track files into the App using Dropbox or iTunes:
Load via Dropbox: Click the Settings menu, then Dropbox. The first time you'll need to log in with your Dropbox details. Multi Track files available in your Dropbox are shown in the right window. Click the Download button to save to your iPad's local storage (left window)
Load via iTunes: Connect your iPad to your PC. In iTunes, select Devices - iPad - Apps. Scroll down and select "MultiTracker" from the File Sharing - Apps list. A window entitled "MultiTracker Documents" will be shown on the right. At the bottom of this window, click "Add File" and load in your desired Multi Track files from your computer. Click "Sync" to copy the files to your iPad.
Q: Multi Tracker does not save my key change when I export multiple Waves - what can I do?
A: Key change is only saved when you save a mixdown. To export multiple Waves with key change, you will need to solo each track one at a time and save each track individually using the File menu "Save mixdown" option.
Q: How many tracks/channels does a particular Multi Track have? Does it include a Lead Vocal track?
A: You can find out which channels a Multi Track has on its song info page - click the green i (Info) button next to the demo player.
MIDI:
Q: In which format do you provide MIDI files?
A: Song Galaxy MIDI files all come in both Format 0 and Format 1 - both are included in the download.
Q: Why does my purchased MIDI file sound different from your online demo?
A: MIDI files are simply digital signals which are programmed to sound like the original song, but the sound quality depends a lot on your set-up. For example, playing a MIDI file through laptop speakers will usually sound pretty bad, but with a decent soundcard or keyboard, it can sound really authentic.
We have 2 demos for each MIDI – both are clips cut directly from the MIDI itself, the difference is:
1: the blue “floppy disk” icon is a pure MIDI demo – please load this in to know exactly what it will sound like in your own set-up.
2: the blue play button plays an MP3 demo, recorded with a good quality soundcard to give you an idea of what it can sound like played in a decent sound system.
Q: Do you provide lyrics with the MIDI files?
A: If available they will be included in the zip file as a .txt or .doc file. Most are Leadsheets, with chords written above the lyrics.
Q: How do I know whether or not a certain MIDI file has karaoke lyrics encrypted into the file?
A: Next to each song there is an 'i' button to let you see more information about the song. Click the 'i' button and the information page will show 'Karaoke: yes' if the lyrics are encrypted, or 'Karaoke: no' if they're not included.
Q: My MIDI file will play on my computer, but it doesn't work on my keyboard, why not?
A: Certain keyboards can't handle long file names, please try shortening the filename to 8 characters or less, and try playing again.
GENERAL:
Q: What do I do with my downloaded zip file from Song Galaxy?
A: The zip/unzip functionality is built into Windows and Mac operating systems - simply save the zip file to your hard disk, then right click on the file and select "Extract here". The files you ordered will then be extracted (unzipped) to the current folder. Unzipping software is also widely available on the Internet - this website has a free unzipping software for Windows users: http://www.7-zip.org/
and Mac users: http://www.zipeg.com/mac.video.html
Q: Are your tracks legal?
A: We are committed to ensuring original song writers, artists and publishers get their royalties. We are licensed to sell music and pay royalties regularly via MCPS-PRS for Music - our license number is #HSONG0001
Q: Do I have to be online to search your catalogue?
A: Nope! You can download our catalogues to your computer to search and browse when you are offline. Catalogues available to download here.
Q: Why have you not yet replied to my e-mail?
A: We always try to reply to customer e-mails as soon as possible, often the same day. If you feel your enquiry has not been answered within a reasonable time:
1. Please check that the e-mail address you sent it to is correct (e.g. info@songgalaxy.com - songgalaxy has 2 g's, please make sure you have not missed a letter out)
2. Please check your Spam/Junk mailbox. To avoid our reply being deleted as spam, please add info@songgalaxy.com to your contacts/safe senders.
3. Please check your mailbox is not full; if it is full you will not be able to receive messages.